Tango Card, Inc., is either a licensed money transmitter or is operating as an authorized delegate of Blackhawk Network California, Inc., to provide regulated money transmission activities in certain jurisdictions, as indicated below. Information on Blackhawk Network California’s money transmission licenses is available at https://blackhawknetwork.com/customer-disclosures. Please note that Tango is able to do business in some states without a money transmitter license and without acting as an authorized delegate of Blackhawk Network California due to either the absence of an otherwise applicable law or the manner in which an existing law is applied to Tango’s business model.
If you are a business Customer of Tango and have a complaint about a Reward we sent on your behalf to a Recipient, please contact Tango Support at 1-877-558-2646 or at cs@tangocard.com. If after contacting Tango customer support directly, you still believe your complaint has not been resolved, you may consider directing your complaint to Blackhawk Network California, Inc., on whose behalf Tango is operating in certain jurisdictions as indicated below. Certain state money transmission regulator contact information is also provided below.
If you are a Recipient of a Reward sent by Tango and:
Please contact Tango Support at 1-877-558-2646 or at cs@tangocard.com.
Last Updated November 1, 2024
California Department of Financial Protection and Innovation
If California residents have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by e-mail at Ask.DFPI@dfpi.ca.gov or by mail at:
Department of Financial Protection and Innovation
Consumer Services
2101 Arena Blvd.
Sacramento, CA 95834
Customer Assistance
CUSTOMER NOTICE
Tango Card, Inc. is an authorized agent of Blackhawk Network California, Inc., a licensed money transmitter in the state of Colorado.
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT: You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY: All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
District of Columbia Department of Insurance, Securities, and Banking
For complaints directly to the District of Columbia Department of Insurance, Securities, and Banking please send correspondence to:
District of Columbia Department of Insurance, Securities, and Banking
1050 First Street NE, Suite 801
Washington, DC 20002
Telephone Number: (202) 727-8000
https://disb.dc.gov/
Florida Office of Financial Regulation
For complaints, directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792
Tango Card, Inc. is an authorized seller of Blackhawk Network California, Inc., a licensed money transmitter in the state of Illinois. Blackhawk Network California, Inc. may revoke Tango Card, Inc.’s authorization at any time.
For suspected violations of the Transmitters of Money Act, a customer may contact:
Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 St Washington Street
Springfield, IL 62786
Toll-Free Number: 800-532-8785
Tango Card, Inc. operates as an authorized delegate of Blackhawk Network California, Inc., a licensed money transmitter in the state of Texas. If you have a complaint, first contact the consumer assistance division of Blackhawk Network California, Inc. at 888-633-9434. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: 1-877-276-5554
http://www.dob.texas.gov/